trouble train tell story mr x hhere intersting email exchange concerned commuter mr xread second email response mta emailsomebodys listening 

dear mr x

thank mail regarding experience traveling grand central 
terminal february 2 2011 accept apologies 
unpleasantness 

our courtesy ride policy allows customers use previous months monthly 
ticket ride train arriving departing grand central 
terminal 1000 business day new month 
regret misunderstanding horrible conditions notwithstanding conductor 
was able accept january monthly ticket february 2 
you assessed way fare contact 914 461 0583 discuss 
this matter further

again accept apologies vallely 
senior customer service x 02/08/2011 0440 pm
as going difficult trying period help ease 
the tension harried commuters railroad specifically 
gave conductors train employees discretion use common 
sense dealing enforcing railroads normal policies 
abnormal times example week snowstorm i did commute 
to city february 1 did day 2nd i 
purchase monthly ticket month grand central normally 
prior months ticket conductor morning commute 
consideration ride courtesy policy i understand accepted metro north 
since revenue loss railroad particular 
day 2nd 1st month despite horrific train
conditions delay heat snow ice prior day 
otherwise overall terrible train performance wwe bear notwithstanding obvious 
that i regular monthly commuter conductor knows daily 
commute proceeded refuse accept ticket saying normal 
railroad policy refuse courtesy morning 1stnow i know use word normal 
winter dealing new haven line commuting clearly particular 
conductor use common sense flexible especially 
is situation net loss revenue railroad example morning extremely late extremely crowded sro aisles train insisted walking check tickets understand 
service continues expected significant overall policies better start 
reflect fact i tell consumers getting angry imagine time i took write email point situation contentious surely avoided costs i suggest power alleviate tension simply 
thomas paine eloquently said long time ago need introduce common sense equation