@CJ...COME ON, HOW ARE YOU GOING TO JUSTIFY THIS LADIES ACTIONS? YOU ARE CORRECT WHEN YOU STATED YOU DIDN&#039;T HEAR HER SWEAR, WELL THE PASSENGER PROBABLY NEVER THOUGHT THE SITUATION WOULD ESCALATE LIKE IT DID. THE CONDUCTOR IS THERE TO KEEP ORDER AND RELAY TO PASSENGERS TO BE MINDFUL OF OF THE CONVERSATIONS THEY WISH TO HOLD IN A PUBLIC SETTING AS A COURTESY. IT IS UNFORTUNATE THAT THE FEMALE HAD AN OLIVE COMPLEXION OR A MEDITERRANEAN LOOK, BUT THE STATEMENT SHE MADE ON THE SUBWAY IN NY WAS INAPPROPRIATE IN NATURE. THE WOUNDS AFTER 9/11 ARE STILL PRETTY FRESH. I HOPE YOU WERE NOT THINKING ALONG THE LINES OF RACIALLY PROFILING BECAUSE IF YOU DO, THEN THE CONDUCTOR JUST HAPPEN TO BE A AFRICAN AMERICAN FEMALE... WHO ARE REPEATEDLY LABLED AS LOUD, CRUDE, RUDE, VULGAR AND DISRESPECTFUL NONE OF WHICH APPLIED TO HER. SO TO HER I COMMEND HER ON A JOB WELL DONE SISTER, WOMAN TO WOMAN. SORRY IRRATE LADY BUT YOU WERE OUT OF LINE.