WHY IS THEIR NO ACCOUNTABILITY!

Story about Metro North on CBS last week had Metro North stating next winter would be even worse.  How is that possible is new cars are to be rolling out this month?  Who over sees Metro North? Is it governors? senators? who do we talk to.  Seems Metro North has free reign to simply say sorry not ready yet, sorry things are broke, sorry cars are full ,sorry we need to buy cars from halfway around the world, sorry.  Give me a break. In the real world this company would boe out of business and a competitor would be taking over.

NO MORE EXCUSES JUST FIX IT!!!