As a daily commuter from Southport  to GCT I can agree with just about everything said by all - constant delays, short cars, no heat. But the worst is really the inaccurate or non existent communication to commuters and the press.
2 days of very specific examples really froze my hackles. On Jan 14 we left Southport at 6:46 am on time and we arrived at GCT at.....9:29am. 2 hours and 44 minutes on the train alone. During that whole, entire time there was not ONE announcement as to what the problem was, AND the train personnel who had previously checked tickets -  were no where to be found anymore. For all we knew , 800 of us were being hijacked ! At least say something ! And the MTA website was finally admitting 20 minute delays on their website later in day..........Can&#039;t they tell time ? The communication is either constantly wrong or non existent. 
This morning the 7:48am never showed up in Southport - no announcement, no explanation. Then the next train was cancelled ( after waiting until 5 minutes before it was due  to announce that). Ultimately people waiting for the 7:48 to GCT this morning got to GCT at 10:13 am, instead of 9:02 scheduled time. And what did the web site say - &quot;scattered 20 minute delays&quot;. More like 1 hr and 11 minutes according to hundreds of people&#039;s watches...
Yes there was ice and all kind of weather issues - but don&#039;t wait till people get to the station before they find out there are such big problems. What good is the website then.
The small stations get passed up when there are problems or overcrowding - therefore we should get discounts as the second class citizens that they think we are  - kind of like the &quot;steerage&quot; fare.